Privacy Policy

1. Introduction

GreenRoute (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service.

By using GreenRoute, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, do not use our Service.

2. Information We Collect

Personal Information

We collect information that you provide directly to us, including:

• Name, email address, and phone number
• Business name and address
• Payment information (processed securely through Stripe)
• Profile information and preferences

Customer Data

As part of providing our service, you may input customer information including:

• Customer names, addresses, and contact information
• Service contracts and invoices
• Payment records and transaction history
• Service schedules and job notes

Automatically Collected Information

When you access our Service, we automatically collect:

• Log data (IP address, browser type, pages visited)
• Device information (device type, operating system)
• Usage data (features used, time spent, interactions)
• Location data (if you use GPS features in our mobile app)

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our Service
• Process transactions and send related information
• Send administrative information, updates, and security alerts
• Respond to your comments and questions
• Provide customer support
• Monitor and analyze usage and trends
• Detect and prevent fraud and abuse
• Comply with legal obligations

4. Information Sharing and Disclosure

Service Providers

We share your information with third-party service providers who perform services on our behalf:

• Stripe: Payment processing (PCI-DSS compliant)
• Cloud Hosting: Data storage and infrastructure
• Analytics: Service improvement and user insights
• Communication: Email and SMS delivery services

Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred. We will provide notice before your information is transferred and becomes subject to a different privacy policy.

Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities.

With Your Consent

We may share your information with third parties when you give us explicit consent to do so.

5. Data Security

We implement appropriate technical and organizational measures to protect your information:

• Encryption in transit (HTTPS/TLS)
• Encryption at rest for sensitive data
• Regular security audits and updates
• Access controls and authentication
• Employee training on data protection

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain your information for as long as necessary to provide our Service and fulfill the purposes outlined in this Privacy Policy. We will retain and use your information to comply with legal obligations, resolve disputes, and enforce our agreements.

Upon account termination, we will retain your data for 30 days to allow for data export, after which it may be permanently deleted.

7. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request a copy of your personal information
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your account and data
• Export: Download your data in a portable format
• Opt-out: Unsubscribe from marketing communications

To exercise these rights, please contact us at [email protected].

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our Service and hold certain information. When you first visit our site, a cookie consent banner will appear allowing you to accept or decline non-essential cookies. Your choice is saved in your browser so you won't be asked again.

Types of cookies we use:

• Essential cookies: Required for Service functionality (always active)
• Analytics cookies (Google Analytics 4): Help us understand usage patterns such as page views, traffic sources, and user interactions. These cookies are only loaded if you accept analytics cookies via the consent banner. You can change your preference at any time by clearing your browser's local storage and revisiting the site.
• Preference cookies: Remember your settings and choices

9. Children's Privacy

Our Service is not intended for children under 18. We do not knowingly collect personal information from children under 18. If you become aware that a child has provided us with personal information, please contact us.

10. International Data Transfers

Your information may be transferred to and maintained on computers located outside of your state, province, country, or other governmental jurisdiction where data protection laws may differ.

We take steps to ensure that your data is treated securely and in accordance with this Privacy Policy.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last updated” date.

We will also notify you via email or through a prominent notice on our Service prior to the change becoming effective.

12. Contact Us

If you have any questions about this Privacy Policy, please use our contact form.